Terms and Conditions
1. Nothing in this agreement affects your statutory rights.
2. At our sole discretion we may change any part of this site. It is your responsibility to check if any alterations have occurred and any further orders placed by you, will constitute your acceptance of these terms.
3. All descriptions and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
4: Non-Stock Items: In the event a brand / quantity combination being unavailable or discontinued, we will act according to the information supplied by the customer on the order details screen. a) If an item is not available in the requested weight and the customer has requested we supply a different weight combination, then we will attempt to supply a larger quantity of the same item type but in smaller weights, the total weight will either equal or exceed the original amount requested, or an appropriate refund will be given. b) If an item is not available in the requested brand, and the customer has requested we supply a different brand, we will supply an alternative brand of the same or greater value, or an appropriate refund will be given. c) If a customer has requested we delay dispatch until a brand or weight is available, we will hold onto the order for up to a maximum of 30 days, at which point we will contact the customer for further instructions.
5. Dispatch and Delivery: Delivery times are based on our couriers and are approximate. It is your responsibility to ensure someone is available to accept delivery. If for any reason we can not dispatch your order within 5 working days, we will notify you by e-mail.
6. Currency: All payments shall be made in Euros.
7. Card Payments: We don't accept Creditcard payments online.
8 . Liability: Kellys Expat Shopping will accept no responsibility or cost whatsoever if delivery of any product is delayed as a result of anything out of its control; i.e. Act Of God, flood, fire, war, industrial action.
9. Taxes and Duties: 6% on food products, 21% on alcoholic and non food items. a) The customer is responsible for all import duties and taxes, which may be levied once the package reaches the customer's country of residence. If the customer is unsure of the relevant import duty and tax rates, they should contact their local customers office for further information. Kellys Expat Shopping cannot be held responsible for the actions of any Customs Departments who choose to open and interfere with any package.
b) VAT is charged on items depending on the delivery country, cardholders country and customer VAT status. VAT invoices may be supplied upon request. Kellys Expat Shopping reserves the right to discount items depending on customer VAT status.
10. Legal Rights: The contract between the customer and Kelly's Expat Shopping shall be governed solely by the current laws of The Netherlands.
11. Contact details: Kellys Expat Shopping, Luifelbaan 50, 2242 KV, Wassenaar, email: firstname.lastname@example.org.
- We may collect the following types of data from you:
- Email address
- Telephone Number
- Your order history
- Date of birth
- Your payment details are not stored by us and are submitted directly to our third-party payment providers (Mollie) via a 128-bit encrypted connection.
- You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.
- We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
- Our details are:
- Kellys Expat Shopping, Luifelbaan 50, 2242KV, Wassenaar, The Netherlands
- email: email@example.com
Our use of your data
- Kellys Expat Shopping is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.
- Any Personal Data (which includes your name, address and any other details you provide to us which concern you as an individual) that we collect via the web site shall be collected and processed in accordance with the Act and we shall only use it for:
- collecting and processing your order; or
- providing other marketing information which we think you may find of interest; or
- undertaking product or customer research and development.
- We will give you the opportunity to opt out of receiving marketing information from us at the time we collect your information. You may unsubscribe from our marketing list at any time by clicking on the link within any emails we send you.
- In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.
- We undertake not to provide your Personal Data to third parties save in accordance with this policy.
- We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
- Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.
- You may ask us whether we are storing personal information about you by emailing us at firstname.lastname@example.org if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.
- While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.
Your use of this website
- You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might:
- be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred;
- constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or
- contain viruses or other harmful features, programs or devices.
- You are responsible for the accuracy of any information you submit to the website.
- You agree to keep any password used on this website confidential. You agree that we will not be responsible for any activity on this site resulting from a third party gaining access to your password.
- All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © Kellys Expat Shopping , all rights reserved.
- Trade marks used on this web site are the property of their respective owners. These trade marks are protected by law and you may not use these trademarks.
- You are not permitted to use any of our copyrighted material or trade marks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect.
- You are not permitted to modify the content of this website in any way.
- Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.
- You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trade marks displayed on the Website without their owners' express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.
- We may alter this site and these terms, conditions and disclaimers at any time.
- We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:
- the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;
- the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made);
- the compatibility or performance of this website with (or its effect on) your computer equipment;
- this website being free from errors, defects, viruses or other harmful features, programs or devices;
- the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.
Limitation of liability
- We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.
- If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.
- These terms and this disclaimer and any claim based on use of information from this web site shall be governed by the laws of The Netherlands.