Shipping & returns
We like our parcel delivery to be as customer friendly as possible. And we've made our return policy easy and straight forward. We don't make life any harder than it needs to be!
Because we want our delivery process to be as customer friendly as possible we partnered up with DPD to make sure the delivery of your parcel goes as smoothly as possible.
- Track & Trace code with specific delivery information
- "DPD Predict Service" you'll receive a 1-hour delivery window in your Track & Trace info
- Easily change your delivery date, time, address, 'deliver to neighbours' or 'leave in front of the door' in your track & trace information up to 15 minutes from the start of your delivery window
If you've missed the delivery of your parcel altogether, your parcel will be delivered to your nearest DPD Pick-up Point to be picked up within 7 days. Please bring a valid ID.
DPD Pick-up Point
The Netherlands €4,95
For shipping costs to all other EU countries see bottom of this page.
DPD Home Delivery
The Netherlands €6,95
If your order exceeds the maximum weight limit of 20kg per parcel your shipping costs will automatically be updated.
After we've signed up your parcel you'll receive an e-mail from us with a DPD Track & Trace code.
NL - 1 business day
BE & DE - 1 to 2 business days
FR - 2 to 4 business days
* when all items are in stock
Returns shouldn't be a pain, so if there's anything wrong with your package, just go to your order confirmation or Track & trace e-mail and sign up your return. Select the items you'd like to return, pick the DPD parcel point you'd like to drop your parcel off at and complete the return sign-up.
Print the return label, just put the items (no invoice necessary) in any box you've got laying around and bring your parcel to the chosen parcel point. You'll receive proof of return and you'll be updated via e-mail about the status of your return.
We refund you the full amount of the items minus the return costs of €5.95 to the account you've paid your initial order with (Credit Card, Ideal, Paypal etc.)
If you have any more questions, please feel free to contact us at [email protected] or call us at +(0)70 511 87 29.
Shipping Costs Europe DPD Pick-up Point