Personal Customer Service
Trusted Partners: safe payment & fast delivery
Family-run business with 10+ years experience
Our shops - The Hague - Wassenaar - Amsterdam

Shipping & returns

Shipping 

We, Kellys Expat Shopping and our partner delivery organisation, try our utmost to deliver your order as soon as possible. If all of your products are in stock we'll be able to complete and dispatch your order within 1 business day. If, for some reason, one or multiple of your products aren't in stock at the moment we'll get back to you on the same business day. 

Shipping Costs

The Netherlands: €6,95 up to 20kg
Belgium & Germany: €11,95 up to 25kg
France: €16,95 up to 25kg

If your order exceeds the maximum weight limit per parcel your shipping costs will automatically be updated. 

Delivery

All of our packages are handled and delivered by DPD. After we've signed up your package you'll receive an e-mail from DPD/Sendcloud with a Track & Trace code. 

Delivery time
NL - 1 business day
BE & DE - 2 business days 
FR - up to 5 business days 

Returns 

You are entitled under consumer laws in The Netherlands to cancel your order if you are contracting with us online and, should you wish to do so, Kellys Expat Shopping will refund and replace any products if you return them to us within 14 days after the day you receive them (so long as you have not unreasonably or unnecessarily handled or damaged them or their packaging). Refunds will be completed by bank transfer within 5 working days. 

Shipping and returns costs are not compensated by Kellys Expat Shopping.*

*If Kellys Expat Shopping has sent damaged and/or wrong products in the first place other conditions of course apply.

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »
Personal Customer Service
Trusted Partners: safe payment & fast delivery
Family-run business with 10+ years experience
Our shops - The Hague - Wassenaar - Amsterdam