General Enquiries
How often does your stock get updated?
The webshop stock levels get updated on a daily basis, as does the stock in the stores. British & Irish items are delivered to our warehouse weekly, and to all our shops daily. Our American deliveries come in approx. every two months.
Special offers and discounts
We do change our special offers frequently. We cannot give you the discounted price on any purchases placed before the discount.
A product in the webshop is out of stock, when should I expect it back in?
British & Irish items are delivered to our warehouse weekly, and to our shops daily. This means that British & Irish items could be out of stock one day, and in-stock again the next day already. Our American deliveries are bi-monthly, meaning you may have to wait longer for a certain product to come back in stock.
If you have an account with us online, you can add the out-of-stock item to your ‘Wishlist’ and you will be notified as soon as it is available online again.
NOTE: webshop stocklevels may differ from shop stocklevels. If you would like to know if an item is in stock in the store of your choice, please contact them personally.
Is the stock in the webshop the same as in the physical stores?
No, the webshop has their own stock. While we aim to have similar stock in all shops, each store has its own stocklevels. If you are looking for a particular product, please contact the store of your choice before visiting in order to avoid disappointment.
Where can I find the ingredients of a certain product?
By September 1st 2022 each product will show the ingredients, allergens and nutritional values in Dutch and English. You can find this information once you have clicked on the product and scroll through the pictures.
PLEASE NOTE: the information provided on ingredients, allergens and nutritional values are subject to change. We do our best to keep the information updated, but for the most accurate information we ask you to check the packaging of the product itself.
I'm looking for a specific product and can't find it in your webshop. Can I make a request?
Certainly! Please send an email with the item you are looking for to [email protected]. Our team will then look into whether it is available for us to stock and let you know as soon as possible.
It is also possible to request in-store, where they will make a note of it and let you know as soon as possible.
Where can I find your brick-and-mortar shops?
Besides our webshop, we have 6 physical locations for customers to visit: Den Haag, Wassenaar, Amsterdam, Utrecht and Rotterdam. Please see our Shops page for more information and opening times.
Can I contact the physical stores?
Yes, of course! You can contact all 5 physical stores by email or phone. Please see the Shops page for all our contact details.
What are the opening times of your stores?
All six physical stores are open 7 days a week. Please see our Shops page for the exact opening times.
The webshop is, of course, open 24/7!
How do I apply for a job at Kelly's, and what positions do you have available?
With six physical stores, a webshop, and a warehouse, we have a variety of positions available at Kellys. Any job openings will always be posted via Indeed and or LinkedIn. We also sometimes post job openings on our social media platforms so keep an eye on those as well!
Send your CV and cover letter to:
[email protected]
Of course, you can also enquire about available vacancies in-store and hand-deliver your CV and cover letter.
Will you open more locations in the future?
Kelly's is continuously growing as a business and is always on the lookout for new opportunities. If you're interested in having a Kelly's near you, or know of a good location, please do let us know via [email protected]!
Are your products also available for wholesale?
Yes! We’ve got a separate wholesale business you can visit via www.kellyswholesale.com.You can register a business account there and we’ll be in touch after you have signed up to discuss the possibilities. If you have any further questions you can contact Kellys Wholesale directly via [email protected] or go to the Kellys Wholesale FAQ page.